OUR POLICY
Our recognizable quality is how we earned the trust of consumers over the many years
PHARMANOVA d.o.o., a pharmaceutical production company, is a Serbian pharmaceutical company that has been engaged in the production of drugs, dietary products – food supplements, medical devices and general use items since 1996.
Over the years, our products have gained the trust of consumers through recognizable quality, thus over time, our company name has become a symbol of quality products and dynamic business.
By investing in the manufacturing plant in Obrenovac and staff training, we have secured business conditions in accordance with the requirements of the Good Manufacturing Practice guidelines.
As such, we provide the market with top quality products, produced under controlled conditions.
The development of PHARMANOVA d.o.o. as a manufacturer of generic drugs and attaining the leading position in Serbia in the production of food supplements are our top priorities, the realization of which we follow by monitoring our market share.
Building business success, developing and improving customer satisfaction and motivating all employees are based on meeting the following strategic goals we set out:
- The continuous implementation of regulatory requirements of the legislator and/or EU regulations
- The continuous improvement of the procurement, production and sales process in order to improve business efficiency
- Establishing a process performance measurement system to improve business
- The continuous investment in modern equipment and information technology for improving production, quality control and business
- The continuous investment in professional training of staff and the creation of an great working environment for employees
- Increasing the utilization of production capacities and quality control laboratories - through the provision of services to third parties
- Expanding the product range with innovative products of interest to the market
- Increasing exports while expanding the export range and number of countries
- The provision of all resources necessary to support food safety
- Forming long-term cooperation with business partners
In order to fulfill the goals that we have set, all employees give their personal contribution through the introduction, consistent application and continuous improvement.
- Quality management system in line with the requirements of ISO 9001
- Quality management system of medical devices in accordance with the requirements of ISO 13485
- Food safety management system in accordance with HACCP